Earlsfield Storage Terms and Conditions

These Terms and Conditions govern the use of Earlsfield Storage services and set out the basis on which storage units, collection, access, handling, and related services are provided. By making a booking, paying a deposit, delivering items, or otherwise using the service, the customer agrees to be bound by these terms. Please read them carefully before confirming any arrangement. If you are booking on behalf of another person or business, you confirm that you have authority to accept these terms for them as well.

Throughout these terms, references to “we,” “us,” and “our” mean the storage provider operating under the Earlsfield Storage service, and references to “you” and “your” mean the customer. These terms apply to personal and business customers unless a separate written agreement states otherwise. Any special conditions agreed in writing will apply only where they do not conflict with mandatory UK law.

These terms are intended to be fair, clear, and consistent with applicable UK consumer and commercial law. They do not affect your statutory rights where those rights cannot legally be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under law.

1. Booking Process

A booking for storage at Earlsfield is only confirmed when we have accepted your request and, where required, received the relevant payment. A booking may be made in person, by telephone, by email, or through an online system if available. We may request information such as your name, address, contact details, identification, access requirements, and details of the items to be stored. This information helps us assess suitability, security, and any handling considerations.

Before confirming a booking for Earlsfield storage units, we may ask you to declare whether your goods include fragile items, valuable items, documents, electrical goods, hazardous materials, or any items subject to special legal controls. You must provide accurate and complete information. If you fail to disclose relevant details, we may refuse the booking, suspend access, or require immediate removal of the items at your expense.

We reserve the right to decline any booking at our discretion, including where storage of the items would be unsafe, unlawful, impractical, or inconsistent with our service standards. No booking is valid unless confirmed by us. Any quotation, estimate, or provisional availability is not binding until acceptance is issued. If a start date is agreed, you must deliver the items in accordance with the arrangements confirmed to you.

2. Payments and Charges

All charges for Earlsfield storage services will be set out in the booking confirmation, price list, or written quote applicable at the time of booking. Charges may include storage fees, administration fees, access fees, handling fees, lock or key charges, cleaning charges, and any other agreed service charges. Unless stated otherwise, all fees are due in advance and must be paid by the due date shown on your invoice or payment request.

Payment must be made using an approved method. If a payment is declined, reversed, charged back, or otherwise not received, we may suspend access to the storage facility and treat the account as overdue. You remain responsible for all amounts owed, including reasonable costs incurred in recovering unpaid sums. Where applicable, we may charge interest on overdue amounts at the statutory rate permitted under UK law.

Prices may change from time to time. If there is a pricing update affecting an ongoing arrangement, we will give reasonable notice where required. Any price change will not normally affect a fixed term already paid for, unless the booking terms specifically allow it or the change is required by law. If you continue to use the service after notice of a price change, this may be treated as acceptance of the revised rate.

Any discounts, promotional offers, or introductory rates are available only under the stated conditions and may be withdrawn or amended for future bookings. They cannot be transferred unless expressly agreed. If a booking is terminated early, refunded amounts, if any, will be calculated in accordance with the cancellation provisions below and any non-refundable charges will remain payable.

3. Customer Responsibilities

You are responsible for ensuring that all items stored with Earlsfield Storage are properly packed, labelled, and secured for storage. Items should be fit for storage in a dry, safe condition and should not be prone to leakage, infestation, odour, spoilage, or deterioration. We are not responsible for inadequate packing unless we have expressly agreed in writing to pack or handle the goods on your behalf.

You must not store anything prohibited by law or by our policies, including but not limited to illegal drugs, explosives, weapons, stolen goods, counterfeit goods, live animals, perishable food, or items that are hazardous, toxic, flammable, radioactive, or environmentally damaging. You must also not store any item that is likely to damage other property, create a nuisance, or breach any law, regulation, or industry requirement.

You are responsible for keeping your account details current and for notifying us promptly of any changes to contact information, ownership of goods, or access authorisation. If you permit another person to access the stored items, you do so at your own risk unless we have explicitly agreed otherwise. We may rely on the instructions of the named customer unless we have received clear written notice of a change in authority.

4. Access, Use, and Facility Rules

Access to the storage facility or unit is subject to operational hours, security procedures, and any restrictions that may be necessary for health, safety, maintenance, or legal compliance. We may temporarily restrict access if there is an emergency, planned maintenance, payment default, suspected breach of these terms, or any event outside our reasonable control. Reasonable notice will be given where possible.

You must comply with all facility rules, signage, instructions from staff, and security procedures. You must not smoke, use open flames, block access routes, interfere with security systems, or carry out repairs, works, or alterations without written permission. Where your booking includes collection or delivery services, you must ensure that access is safe and that the items can be handled without undue risk.

If we reasonably believe that your conduct, your goods, or your account creates a risk to health, safety, security, or compliance, we may suspend access, require removal of the goods, or take other reasonable steps to protect the facility and other customers. Any costs arising from your breach of these terms may be charged to you, including cleaning, repair, security, disposal, or legal costs to the extent permitted by law.

5. Cancellations, Termination, and End of Storage

You may cancel a booking before the start date by giving notice in accordance with the instructions provided at the time of booking. Any cancellation rights may depend on whether the service has already started, whether special arrangements were made, and whether any non-refundable costs have been incurred. If you are a consumer and the contract was concluded at a distance or off-premises, statutory cancellation rights may apply unless an exemption applies under UK law.

If you cancel after the service has started, you may remain liable for storage fees and any related charges up to the date the cancellation takes effect, together with any reasonable administration or removal costs. We may also terminate the agreement by giving notice if you breach these terms, fail to pay amounts due, provide false information, store prohibited goods, or if continued storage would be unlawful or unsafe.

At the end of the storage period, you must remove all items and settle any outstanding balance. If goods remain after termination or expiry of the agreed period, we may treat them as abandoned only where permitted by law and after providing the notices required. We may charge storage, handling, or disposal costs for items left behind, and we may recover all reasonable expenses arising from their removal or disposal.

6. Liability and Insurance

Earlsfield Storage will take reasonable care in operating the service, but you acknowledge that storage involves inherent risks. We are not liable for loss, theft, damage, deterioration, or destruction of goods unless caused directly by our negligence or wilful misconduct, and any liability will be limited to the extent allowed by law. You should not rely on us to inspect, value, or verify the contents of your goods unless this is expressly included in a written service description.

You are encouraged to maintain appropriate insurance cover for the full replacement value of your stored items. Any insurance arranged by us, if offered, will be subject to separate terms and may be provided by a third party. It is your responsibility to ensure that cover remains adequate for the goods you store, including during transit, loading, unloading, and any periods of temporary handling.

We are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of data, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be excluded. If you believe a loss or incident has occurred, you must notify us as soon as reasonably possible and provide all relevant details and evidence.

7. Waste Regulations and Environmental Compliance

All customers using Earlsfield storage must comply with UK waste and environmental laws. You must not deposit waste, rubbish, or unwanted materials in storage unless we have expressly agreed a lawful waste-related service in writing. Storage units are not general waste facilities, and any items left with the intention of abandonment may be treated as waste and handled accordingly.

You must not store materials that require specialist disposal unless those materials are lawful to keep in storage and are properly declared in advance. This includes batteries, oils, chemicals, paints, asbestos, clinical waste, electrical waste, gas cylinders, and any substances regulated under environmental protection or hazardous goods rules. If such items are discovered without approval, we may remove them, report the issue to the relevant authorities where required, and recover our costs from you.

Where you use the service in connection with business activities, you remain responsible for ensuring that your use of the facility does not cause pollution, contamination, fly-tipping, nuisance, or unlawful waste transfer. You must not leave packaging, pallets, furniture, or other refuse in communal areas unless authorised. Any cleaning, segregation, disposal, decontamination, or remediation arising from your breach will be charged to you to the extent permitted by law.

8. Data, Notices, and Records

We may process personal data relating to you, your bookings, your access, and your stored goods for contract administration, security, compliance, and service delivery. We will handle personal data in accordance with applicable data protection law. You must ensure that any personal data stored as part of your goods is lawfully held by you and securely packaged where appropriate.

Notices under these terms may be given by email, post, text message, or other reasonable communication method using the contact details you supplied. A notice is deemed received in accordance with standard UK legal principles for the relevant communication method. You should keep copies of your booking confirmation, invoices, and any instructions or notices we send you.

We may keep records relating to your account, payments, access, incidents, and communications for as long as reasonably necessary for contract management, legal compliance, fraud prevention, dispute resolution, and business administration. If any provision of these terms is found invalid or unenforceable, the remainder will continue in full force and effect.

9. Governing Law and Disputes

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales. If you are using the service in Scotland or Northern Ireland, mandatory local laws may still apply where they cannot legally be excluded, but the governing law stated here will apply to the fullest extent permitted by law.

Any dispute should first be raised in good faith so that the matter can be reviewed and, where possible, resolved without formal proceedings. Nothing in these terms prevents either party from seeking urgent injunctive relief, debt recovery, or other remedies available under law. If any dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise.

We may update these Terms and Conditions from time to time to reflect changes in law, regulation, operational practice, or service requirements. The version in force at the time of your booking will normally apply to that booking, unless a later update is required by law or expressly accepted by you. Continued use of the service after notice of an update may indicate acceptance of the revised terms for future use.

By using Earlsfield storage services, you confirm that you have read, understood, and agree to these Terms and Conditions. You also confirm that the goods you place into storage are lawfully owned or lawfully controlled by you, are accurately described, and do not include prohibited or undeclared hazardous items. If you do not agree to these terms, you should not proceed with the booking or deliver any items for storage.

General Interpretation: Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows. A reference to legislation includes amendments, re-enactments, and successor legislation. The terms writing and written include email and other electronic communications unless the law requires a different form. Any failure by us to enforce a term immediately does not waive our right to enforce it later.

These terms form the complete agreement between you and us in relation to the standard storage service, unless a separate written agreement states otherwise. If there is any conflict between these terms and a signed specific contract, the signed contract will prevail only to the extent of that conflict. No third party has any rights under these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated in writing.