Storage Earlsfield Terms and Conditions
These Terms and Conditions set out the basis on which Storage Earlsfield provides storage, related handling, and associated removal services to individual and business customers. By making a booking, placing goods into storage, or requesting removal services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking.
Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company requesting storage, handling, or removal services and includes any authorised representative.
Services means any storage, handling, packing, loading, unloading, transport, or related services provided by Storage Earlsfield.
Storage Facility means any warehouse, storage unit, or other premises used by Storage Earlsfield to store goods.
Goods means the items accepted by Storage Earlsfield for storage, handling, or removal.
Contract means the contract between the Customer and Storage Earlsfield formed in accordance with these Terms and Conditions.
Scope of Services
Storage Earlsfield provides short term and long term storage services together with associated removal and handling services. The precise scope of services for each booking, including collection, delivery, packing, and access arrangements, will be described in the quote or booking confirmation issued to the Customer.
Any additional or varied services requested after the initial booking will be subject to availability and may incur additional charges. Storage Earlsfield is under no obligation to provide services that have not been confirmed in writing or included in a quote or booking confirmation.
Booking Process
A booking may be requested by the Customer via an online form, written correspondence, or other communication method made available by Storage Earlsfield from time to time. The Customer must provide accurate and complete information, including but not limited to the nature and approximate volume of goods, collection and delivery locations, access details, and preferred dates.
All bookings are subject to availability and to acceptance by Storage Earlsfield. No contract will exist until Storage Earlsfield has issued a booking confirmation or other written acceptance specifying the services, charges, and any key dates. Storage Earlsfield may refuse any booking request at its sole discretion.
The Customer is responsible for checking the booking confirmation and notifying Storage Earlsfield promptly of any errors or omissions. If the Customer fails to do so, the services will be provided in accordance with the details set out in the booking confirmation.
Customer Obligations
The Customer must ensure that goods are properly packed, labelled, and prepared for storage and removal, unless packing services have been expressly included in the booking. The Customer must also ensure that any fragile or high value items are clearly identified and that any special handling requirements are communicated in advance.
The Customer is responsible for ensuring safe and adequate access to the collection and delivery premises, including any parking permissions and necessary permissions from landlords or building managers. Any additional time, charges, fines, or penalties incurred due to access issues may be charged to the Customer.
The Customer warrants that they are the owner of the goods or are otherwise authorised to store and arrange removal of the goods and to enter into the Contract. The Customer agrees to indemnify Storage Earlsfield against any claim, cost, or liability arising from breach of this warranty.
Prohibited and Restricted Items
The Customer must not store or request removal of any goods that are hazardous, illegal, perishable, explosive, environmentally harmful, or otherwise unsuitable for storage. This includes but is not limited to flammable materials, gas bottles, weapons, ammunition, drugs, live animals, plants, and food items likely to spoil.
Storage Earlsfield reserves the right to refuse or remove from the Storage Facility any goods that it reasonably believes to be prohibited, unsafe, or in breach of applicable law or regulations. Any associated costs, including disposal costs, may be charged to the Customer.
Payments and Charges
All charges for services, including storage fees, collection and delivery charges, and any additional services, will be set out in the quote or booking confirmation. Prices are typically based on factors such as volume, distance, access conditions, and length of storage period. Storage Earlsfield may revise its tariffs from time to time, but changes will not affect existing confirmed bookings for the period already agreed.
Unless otherwise stated in the booking confirmation, a deposit may be payable at the time of booking and the balance will be due either before the start of the services or in accordance with any agreed invoicing schedule. Ongoing storage fees are usually payable monthly in advance.
Payment must be made using the methods notified by Storage Earlsfield, which may include bank transfer or card payment. The Customer is responsible for ensuring that payments are made on time and in full. If payment is not received by the due date, Storage Earlsfield may charge interest on overdue amounts at a reasonable rate and may suspend access to goods or withhold delivery until all sums due are paid.
Right of Lien and Sale of Goods
If any charges remain unpaid for more than a reasonable period or as stated in any invoice or reminder, Storage Earlsfield may exercise a lien over the goods, meaning that it is entitled to retain possession of the goods until all sums due under the Contract are paid in full.
If payment is still not made after reasonable notice, Storage Earlsfield may, as a last resort and in accordance with applicable law, sell or otherwise dispose of some or all of the goods to recover amounts owed, including storage fees, removal costs, disposal costs, and administrative expenses. Any surplus remaining after deduction of all outstanding charges and reasonable costs will be made available to the Customer on request, provided the Customer can be located.
Cancellations and Amendments
The Customer may request to cancel or amend a booking by giving notice to Storage Earlsfield. Any cancellation or amendment is subject to the following terms, unless otherwise stated in the booking confirmation:
If the Customer cancels more than a reasonable notice period before the scheduled service date, any deposit may be refunded in full or in part at the discretion of Storage Earlsfield, taking into account administrative costs incurred.
If the Customer cancels within a shorter notice period, a cancellation charge may apply, which may include loss of all or part of the deposit and any non recoverable costs incurred by Storage Earlsfield.
Amendments such as changes to dates, times, addresses, or scope of services are subject to availability and may result in revised pricing. If an amendment is not possible and the Customer chooses to cancel, any applicable cancellation charges will apply.
Storage Earlsfield reserves the right to cancel or postpone services due to circumstances beyond its reasonable control, including severe weather, operational issues, or events affecting transport or access. In such cases, Storage Earlsfield will endeavour to offer an alternative date or solution, but will not be liable for any indirect or consequential loss suffered by the Customer.
Access to Goods and Storage Facility
Access arrangements to stored goods will be set out in the booking confirmation or storage agreement. Access may be by prior appointment during specified hours. Storage Earlsfield reserves the right to require identification and proof of authority before granting access.
The Customer must comply with all health and safety rules and regulations when visiting the Storage Facility and must not cause any damage, obstruction, or nuisance. Storage Earlsfield may refuse access to any person who does not comply with these requirements.
Liability and Insurance
Storage Earlsfield will take reasonable care of the goods while they are in its custody and control. However, the Customer acknowledges that all storage and removal activities involve some inherent risk of loss or damage.
Unless otherwise agreed in writing, the liability of Storage Earlsfield for loss or damage to goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable amount per item or per consignment. This limitation reflects the nature of the services and the charges payable, and the Customer is strongly advised to arrange appropriate insurance cover for the full replacement value of the goods.
Storage Earlsfield will not be liable for any loss or damage arising from any of the following causes: inherent defect or natural deterioration of the goods, insufficient or improper packing by the Customer, acts or omissions of the Customer or any third party, fire, flood, vermin, or other events beyond the reasonable control of Storage Earlsfield, unless directly caused by its negligence.
Storage Earlsfield will not be liable for any indirect, special, or consequential loss, including loss of profit, loss of business, or loss of opportunity, even if advised of the possibility of such loss.
Customer Insurance
The Customer is responsible for arranging and maintaining adequate insurance cover for the goods during collection, storage, and delivery, unless insurance has been expressly arranged through Storage Earlsfield and confirmed in writing. The Customer should check policy terms carefully, including any exclusions, limitations, and notification requirements.
On request, Storage Earlsfield may provide general information about typical insurance arrangements for storage and removal services, but it does not provide financial advice and any decision to purchase insurance is the sole responsibility of the Customer.
Waste and Environmental Regulations
The Customer must not treat the Storage Facility or any vehicle used by Storage Earlsfield as a place for disposal of waste or unwanted goods. Any waste materials must be removed by the Customer or disposed of in accordance with applicable waste and environmental regulations.
Storage Earlsfield is not a licensed waste carrier for general domestic or commercial rubbish unless specifically stated. Where Storage Earlsfield agrees to remove unwanted items, this will be subject to separate charges and compliance with relevant regulations. Certain items may not be accepted for disposal under any circumstances.
If the Customer abandons goods or leaves refuse within the Storage Facility or at collection or delivery locations without prior agreement, Storage Earlsfield may arrange clearance and disposal. The Customer will be liable for all associated costs, including any additional labour, transport, waste handling, and disposal fees.
Data Protection and Privacy
Storage Earlsfield will collect and process personal data relating to the Customer for the purposes of administering bookings, providing services, taking payment, and meeting legal obligations. Personal data will be handled in accordance with applicable data protection legislation.
By using the services, the Customer consents to the use of their personal data for these purposes. The Customer may request details of the personal data held about them and may request corrections where appropriate.
Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the services, they should raise the matter with Storage Earlsfield as soon as possible, providing full details of the issue. Storage Earlsfield will investigate complaints in a fair and timely manner and will aim to propose a practical resolution.
Nothing in this section affects the Customer's legal rights to pursue claims through the courts or other appropriate channels.
Variation of Terms
Storage Earlsfield may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract. Any material changes will usually be published on the main website or otherwise communicated to customers as appropriate.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.
Governing Law and Jurisdiction
These Terms and Conditions and any Contract between Storage Earlsfield and the Customer, as well as any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract, including any dispute relating to their existence, validity, or termination.
Entire Agreement
These Terms and Conditions, together with any quote, booking confirmation, or written variations agreed between the parties, constitute the entire agreement between Storage Earlsfield and the Customer in relation to the services and supersede any prior discussions, correspondence, or understandings.
By confirming a booking or using the services, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
